Unplug the CAT 5 cables connecting the equipment.Disconnect the power cable to the terminal and router.Try rebooting your router and/or terminal.These lights may be located where your Category 5 (Cat 5) Ethernet cable is connected to your terminal, or on the terminal’s display screen. Confirm that the credit card terminal’s amber and green lights are active (illuminated).Verify that the cables are securely connected to the correct port on the terminal and the router.If you are having difficulty downloading software or submitting transactions, check the following: Connecting Your High-Speed Credit Card Terminal Review the tips below, and if you still need help, we’ll get you trained. In this case, we recommend speaking to your bank about allowing Heroku transactions to be accepted.Setup for your credit card terminal can be quick and easy, but sometimes you may need an extra hand. This includes ensuring the separation of Line 1 and Line 2 of the address.Īlternatively, some banking institutions may be screening vendors like Heroku for security reasons and blocking the transaction. Pay close attention to the way you enter your billing address differs from the way it appears on your statement your bank. However, if the card is from outside of the US, you may be receiving this error message due to address formatting. If you haven't already, also ensure that the card has been activated.īilling address (AVS) discrepancies will not usually cause this error message.
Double-check the credit card number, expiration date, and CVV. This indicates a problem with the information entered for the card. When you select Pay Now in the Billing section of your Dashboard, you may receive the message Invalid Credit Card Number or Card_Declined. Your invoice payment has been declined and you are receiving the message 'Invalid Credit Card Number' or 'Card_Declined' on your Dashboard.
Why do I see 'Invalid Credit Card Number' or `Card_Declined` when trying to enter a credit card or pay my bill? Issue
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